After-sales service

Full-cycle service coverage, spanning the entire customer collaboration process.

I. Pre-Sales Service: Precise Matching, Proactive Assurance

♦ Providing "one-on-one" operational assessments: We dispatch technical specialists to your project site to thoroughly evaluate your needs—such as concrete production volume, construction environment, and cost budget—and recommend the most suitable mixing equipment (e.g., customized mixing units or complementary auxiliary machinery) or leasing solutions, ensuring you avoid "blind selection."

♦ Comprehensive Technical Insights: We provide detailed explanations of product performance, operational procedures, and energy consumption parameters—through manuals, live demonstrations, video tutorials, and more—ensuring customers fully understand the equipment’s value and key usage guidelines.

II. In-Store Services: Professional Implementation, Worry-Free Launch

♦ Free installation and debugging: Licensed engineers will come to your site to handle equipment installation, cable connections, and parameter calibration, ensuring the equipment meets production standards. After installation, we’ll conduct no-load trial runs and load tests until the equipment operates smoothly and reliably.

♦ Customized Operational Training: We provide "theory + hands-on" training tailored for customers' operators, covering equipment operation, daily maintenance, emergency response procedures, and more. Upon successful completion, participants receive a certificate of competency, ensuring that operators are fully equipped to "use, maintain, and respond effectively in emergencies."

3. After-sales Service: Rapid Response, Ongoing Support

♦ 24-hour emergency response mechanism: Establishing a nationwide, unified after-sales service hotline ( 400-991-7980 ), promising to respond to customer repair requests within 1 hour and dispatch engineers to the site within 24 hours (or 48 hours for remote areas);

♦ Regular Inspections and Maintenance: Based on equipment usage frequency and operating conditions, we develop quarterly or semi-annual inspection schedules. Our team will provide free, on-site checks covering equipment wear, operational parameters, and safety protection components—allowing us to identify potential issues before they escalate. Additionally, we offer a "Regular Maintenance + Parts Replacement Discount" package for long-term rental customers, helping to reduce ongoing operational and maintenance costs.

♦ Fault Repair and Parts Support: We have established parts distribution centers in key regions across the country, ensuring that commonly used components—such as mixing blades, seals, and electrical parts—are available for "same-day order, next-day delivery." During the repair process, we clearly communicate the root cause of the issue, the proposed repair plan, and a detailed cost breakdown. Additionally, we provide a 3-month warranty after completion, guaranteeing that any problems are thoroughly resolved.

♦ Technical Upgrades and Value-Added Services: For delivered equipment, we offer free technical upgrade guidance (such as software parameter optimization and energy consumption reduction strategies). Additionally, we regularly organize customer networking sessions to share best practices in efficient concrete production, helping clients further reduce costs and improve productivity.

♦ Customer Feedback Closed-Loop Management: Implement a "After-Sales Service Satisfaction Survey" mechanism to gather customer feedback via phone follow-ups and online questionnaires. Service issues are categorized, documented, and addressed with improvement plans delivered within 2 business days—followed up for implementation—to ensure that every customer concern receives a timely response and is properly resolved.